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- Author: Enspark
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What To Do? A Course on Critical Thinking and Problem Solving
Category: Online Professional Development Training > Business Skills
Equip employees, managers, and leaders with a proven seven-step process for solving problems and thinking critically in a fast-paced, data-driven workplace. Learners will discover how to identify true root causes, uncover hidden issues, evaluate alternatives, and implement solutions with confiden...
Keywords: communication, employee skills, Leadership Skills, management skills, Continuous assessment, decision making, problem solving, Solving Challenges
Introduction
Your Approach
Self Assessment Results
Steps to Critical Thinking
Identify the Problem
Seeing Problems from Different Perspectives
Video Scenario
Diagnose the Root Cause
Asking Why
Asking Why Continued
Diagnosing the Problem
The 5 Whys
Implementing The 5 Whys
Identify And Evaluate Alternatives
Choosing a Strategy
Implementing the Strategy
Monitor Progress
Verify Resolution and Evaluate Results
Evaluating Results
Cognitive Bias and Thinking Traps
Conclusion
Apply the 7-Step Process to Your Own Situation
Final Exam
Summary and Action Plan
Apply a structured seven-step critical thinking and problem-solving process to analyze workplace challenges, identify the root cause, and select an appropriate solution.
Use collaborative and data-driven techniques such as the 5 Whys, monitoring metrics, and feedback loops to verify resolution and evaluate the effectiveness of implemented strategies.
Develop sustainable improvement plans that prevent recurring issues by addressing underlying organizational or leadership gaps, not just surface-level symptoms.
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What To Do? A Course on Critical Thinking and Problem Solving | Enspark Equip employees, managers, and leaders with a proven seven-step process for solving problems and thinking critically in a fast-paced, data-driven workplace. Learners will discover how to identify true root causes, uncover hidden issues, evaluate alternatives, and implement solutions with confiden... more
